R:BASE eXtreme 9.1 for Windows - Frequently Asked Questions

Frequently Asked Questions

General

Q. When was the first R:BASE eXtreme 9.1 beta version released?
A. The first beta of R:BASE R:BASE eXtreme 9.1 for Windows was released on November 24, 2010.

Q. What is the difference between R:BASE eXtreme 9.1 (32) and R:BASE eXtreme 9.1 (64)?
A. R:BASE eXtreme 9.1 (32) uses a 32-bit pointer for database files access. This version uses the RB1-RB4 file extensions and
is the appropriate upgrade option for all R:BASE 5.x/6.x/7.x users whose database size is not reaching the 2GB limit. R:BASE eXtreme 9.1 (64) uses a 64-bit pointer for database files access. This version uses the RX1-RX4 file extensions and is the appropriate upgrade option for all R:BASE Turbo V-8 users. In addition to support for large database file sizes, R:BASE eXtreme 9.1 (64) is also the appropriate product to use if a user is required to connect to Oracle, DB2, and other large databases.

Both programs will still be 32-bit executables. These executables will work on both 32-bit and 64-bit processors and on both 32-bit and 64-bit operating systems. However, since they are not compiled as true 64-bit executables, they will not take full advantage of the 64-bit processor.

Please visit the complete R:BASE product comparison.

Q: Will there be a DOS version of R:BASE eXtreme 9.1 (32)?
A: Yes. There is a DOS version of R:BASE 9.1, which is only supported for 32-bit operating systems.

Conversions

Q. I'm using a version of R:BASE 7.x (7.6, 7.5, 7.1, 7.0) for Windows. Will there be any conversion required?
A. There is NO conversion required when upgrading from R:BASE 7.6, 7.5, 7.1 to R:BASE eXtreme 9.1 (32). The conversion is instantaneous.

Q. I'm using R:BASE 6.5++ for Windows. Will there be any conversion required?
A. Yes. With R:BASE 6.5++, you will have to step through your fully functional 6.5++ for Windows Forms, Reports and Labels using the built-in Conversion utilities to complete the process. Once converted, you can take advantage of additional features and controls, but your original Forms, Reports and Labels should be as intact as possible. Additional details are provided within the R:BASE eXtreme for 9.1 Windows Database Conversion Guide.

Q. Should I upgrade to another version of R:BASE first, and then switch to eXtreme 9.1 (32) for Windows?
A. If you are planning to upgrade from legacy version (before 6.5++) to R:BASE eXtreme 9.1 (32) for Windows, your best option is to first upgrade to R:BASE 6.5++ for Windows, convert and fine tune all your Forms, Reports and Labels, and make sure that everything is exists accordingly. Then, upgrading to R:BASE eXtreme 9.1 (32) for Windows will be much smoother. A copy of R:BASE 6.5++ for Windows in included with the purchase of R:BASE eXtreme, for conversion purposes.

Q. Why can't I upgrade directly to R:BASE eXtreme 9.1 (32) from older versions?
A. R:BASE eXtreme 9.1 (32) for Windows Forms, Reports and Label advanced parser will only read the working data from SYS_FORMS2, SYS_REPORTS2 and SYS_LABELS2 to convert to SYS_FORMS3, SYS_REPORTS3 and SYS_LABELS3 accordingly. Your Forms, Reports and Labels must be fully functional and tested in R:BASE 6.5++ for Windows before you convert to R:BASE eXtreme 9.1 (32) for Windows. If you are using R:BASE 7.x or Turbo V-8, then you already have the SYS_FORMS3, SYS_REPORTS3 and SYS_LABELS3 tables.

Q. What is involved in converting from R:BASE 6.5++ for Windows to R:BASE eXtreme 9.1 (32) for Windows?
A. Our Development Team has spent an enormous amount of time to create a smooth conversion process for upgrading from R:BASE 6.5++ for Windows to R:BASE eXtreme 9.1 (32) for Windows. The new Database Explorer interface includes a Group Bar panel with a "Convert" option for converting forms, reports and labels. Once again, we have made every effort to make this process simple and user friendly. Additional details are provided within the R:BASE eXtreme 9.1 for Windows Database Conversion Guide.

Q. Why is a conversion of my existing forms, reports and labels necessary?
A. More advanced and up-to-date tools and designers are used in R:BASE eXtreme 9.1 (32) for Windows. All previous Forms, Reports and Labels MUST be adapted to this new process.

Licensing

Q. How is R:BASE eXtreme 9.1 (32) licensed?
A. R:BASE eXtreme 9.1 (32) is licensed similar to R:BASE Turbo V-8, 7.6, 7.5 and 6.5++, i.e., as a per Seat License.

Q. How are R:BASE eXtreme 9.1 (32) Seats sold?
A. R:BASE eXtreme 9.1 (32) can be purchased as a Single Seat License with, or without, a 5 Seat Add-On Network License. A Single Seat License must be purchased first, and then the 5 Seat License is added to it. Ultimately, the licensing increments as follows:

Single Seat License
6 Seat License
11 Seat License
16 Seat License
21 Seat License
26 Seat License
31 Seat License
Etc.

Q. Can I install a Single Seat License on more than one computer?
A. The current R:BASE Single Seat License Agreement states that you can use R:BASE only on a single computer.

Q. How does your activation work?
A. The R:BASE product requires activation using a unique code (except when operating in evaluation mode). Each activation code is tied to one Windows computer. An R:BASE activation can be completed automatically through an Internet connection, manually through a provided email option, or by calling our office between 10:00am and 6:00pm EST at 1+724-733-0053. Using the email or phone options, you will need to provide your R:BASE Registration Number and Computer ID. R:BASE License activations are provided based upon the number of licenses purchased.

Q. Can I reinstall the software when my computer crashes?
A. An R:BASE Seat may be moved from an old computer to a new one that replaces it, as long as R:BASE is not reused again on the old computer. Moving an R:BASE Seat to another computer requires license re-activation. Conditions for transferring an R:BASE Seat to another computer are applicable within 1 YEAR of your software purchase, or depend on your active Software Assurance Plan status.

Q. Is there a Runtime version of R:BASE eXtreme 9.1 (32)?
A. Yes. The Multi-Application Unlimited Runtime License is also available for R:BASE Application Developers.

Q. Is there an R:BASE eXtreme 9.1 (32) for Windows compiler?
A. Yes. An R:Compiler version of R:BASE eXtreme 9.1 (32) for Windows will be available for developers who would like to compile their project/application as a single-distributable executable version.

Q. Is there an R:BASE eXtreme 9.1 (32) for Windows Corporate Unlimited License available?
A. Yes. R:BASE eXtreme 9.1 (32) for Windows Corporate Licenses are available for customers who require R:BASE to be installed across a wide range of computers with the requirement for unlimited use.

Q. Is R:BASE eXtreme 9.1 (32) for Windows OEM Licensing available?
A. Yes. R:BASE eXtreme 9.1 (32) for Windows OEM Licenses are available.

Upgrading

Q. What type of product upgrades do you provide for users of previous R:BASE versions, and at what cost?
A. Several upgrade tiers are available for existing R:BASE users based on the qualifying version you are upgrading from. Please visit our Products page for the various upgrade tiers.

Q. After I upgrade to the current release, can I continue using my old version?
A. No. Upon installation, the new license agreement takes the place of the agreement of the qualifying software you upgraded from. After you upgrade, you may no longer use the software from which you upgraded. When you install the upgrade, you must uninstall the copy of the qualifying product.

If you are required to continue using your old R:BASE version and the new version simultaneously, then the upgrading pricing is not available to you, and you must pay the Initial Purchase pricing for the new software. Please visit our Products page for the appropriate pricing.

Q: Can I use my previous version of R:BASE with R:BASE eXtreme 9.1 (32) to connect to my database?
A: No. The internal database index file format for R:BASE eXtreme 9.1 (32) is different. After the database is converted to R:BASE eXtreme 9.1 (32), the files should not be used with any other R:BASE version.

Product Updates

Q: Should I update my software after the installation?
A: Yes. It is always a good idea to keep your software up-to-date with the latest builds. Please check the R:BASE Updates Web site regularly for product updates. You must register your R:BASE software before updates will be made available to you.

Q: How do I register my software?
A: Your R:BASE software can be registered by completing the online Product Registration at our Web site.

Technical Support

Q: Do you offer technical support plans?
A: We offer a variety of technical support plans for your R:BASE development requirements. Please visit the Technical Support Plan page at our Web site.

Q: Do I receive any technical support with my purchase?
A: We provide a limited 30-day complimentary technical support plan with your R:BASE purchase. This complimentary support is limited to installation and elementary conversion related issues ONLY.

Training

Q. Is training available for R:BASE eXtreme 9.1?
A. Yes. Please contact RBTI's Training Division at 1+724.733.0053 or via e-mail at: training@rbase.com. As always, we will continue to provide In-House and On-Site training.

Q. When and how long will the training be?
A. Please visit http://www.rbaseuniversity.com for an up-to-date training schedule.

Developers

Q. Where do I go for R:BASE development needs?
A. Please visit the Developers page at the R:BASE Technologies Web site: http://www.rbase.com/developers/